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Support and assistance

CONNECTIVITY

WI-FI OR WI-FI + SIM?

Wi-fi model

Snap can be connected to the internet via a Wi-Fi network, such as the wireless router network available in your house. In order to connect Snap you will need to carry out the configuration procedure.
For further details, please visit the dedicated section.

Wi-fi + sim model

Designed to be used in any situation, the Wi–Fi + SIM model will allow you to choose the configuration that best suits your needs. In this way, if the Wi-Fi connection is not available, you could choose to run it through the GSM/UMTS integrated connection system.
The reasons for choosing this type of model are manifold:

  • installation in a new house , where the internet connection has not been provided yet
  • installation in a second house, where the installation of a telephone line may not be convenient for practical reasons, or if there is no broadband coverage
  • installation in particular areas of the house, where Wi-Fi signal quality is quite poor
  • installation in houses where there is a ‘pay per use’ connection , or an hourly connection, thus running the risk of exceeding available thresholds

INTERNATIONAL COVERAGE

The Snap data SIM ensures wide coverage, and gives you the chance to choose among various telephone service providers, in over 10 countries across Europe, keeping the same cost for the service.

AustriaMobilkom, One/Orange, T-Mobile
BelgiumProximus, Base, Mobistar
BulgariaM-Tel, Globul, Bulgarian Telecommunications
CroatiaCroatian Telecom, VIPnet, Tele2
CyprusCytamobile-Vodafone, MTN, PrimeTel
CzechRepublic Vodafone, O2, T-Mobile
DenmarkTele Danmark Mobil, Telenor A/S
EstoniaElisa, Tele2, EMT
FinlandElisa, Alands Mobiltelefon, TeliaSonera
FranceSFR, Orange, Bouygues
GermanyVodafone, T-Mobile, E-Plus
GreeceVodafone, Cosmote, Wind
HungaryVodafone, T-Mobile, Telenor
IrelandVodafone, O2
ItalyVodafone, Telecom Italia Mobile, Wind
LatviaTele2, Bite Latvija, LMT
LithuaniaBite GSM, Omnitel
LuxembourgTango, P&T, Orange
MaltaVodafone, Melita Mobile, Go Mobile
NetherlandsVodafone
NorwayTelenor, Netcom
PolandPolkomtel, Era, Orange, Play
PortugalVodafone, Sonaecom, TMN
RomaniaVodafone, Orange
SlovakiaSlovak Telecom (T-Mobile), Orange
SloveniaSI Mobil – Vodafone, Mobitel
SpainVodafone, Orange, Movistar
SwedenTelenor, Tele2, TeliaSonera
SwitzerlandSwisscom, Sunrise
United KingdomVodafone, T-Mobile, O2, EE

FEES

Snap will offer you the first year of connection for free, thus giving you the opportunity to assess the service and decide whether to renew it at the end of the 12 months or not.
Renewing the subscription is very simple.
A counter on the Snap App is activated automatically, when you connect Snap for the first time, and it will inform you of the contract expiration date with one month prior notice.
A link found in the dedicated section on the Snap App, will allow you to access the Snap e-commerce page and renew the subscription at a rate of 20 euros per year.

WI-FI NETWORK TECHNICAL SPECIFICATIONS

Supported Wireless Security: open, WEP, WPA2
Working Wi-Fi Connection:802.11 b/g/n @ 2.4GHz

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